The Remote Support Technician is a technical support role at BMC Networks whose primary responsibility is to provide telephone and remote desktop support for our clients. This is a client facing role, interacting with people of all levels in our client’s offices. The Remote Support Technician is responsible for tracking and resolving all assigned support requests through effective decision making and problem solving skills.
reports to: Manager, Support Services
We are searching for someone experienced in technical support to join us on our support team as a Tier 1 resource in a full-time position. Being a Help Desk Technician means that you are the front line for phone and remote support, requiring excellent customer service and problem solving skills. Your decision making and prioritizing abilities will be utilized often, as you decide which items you can resolve and which need to be escalated. This position revolves around delivering a great service experience to the client, all while displaying a high level of technical competency and independence.
The successful candidate will present himself/herself in a professional, competent manner, be highly organized, and possess strong communication and interpersonal skills. The Remote Support Technician is expected to demonstrate experience and ability in multiple disciplines within IT.
This position is part of an on-call rotation for approximately one week in eight. During the on-call period, the individual is expected to respond to requests from clients and urgent server alerts in a timely manner, according to the defined on-call policy.
BMC Networks offers a competitive compensation package including salary (DOE), profit-sharing plan and a comprehensive benefits package, which includes a birthday benefit and a health and wellness benefit.
The successful candidate for this position will possess a degree or diploma related to information technology, 1-2 years related experience, and will be skilled in the following areas:
Experience in the following technologies would be considered a strong asset:
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