case study
Pettit and
Company

Prior to working with BMC, IT issues had become a serious distraction, impacting on our practice and our ability to meet our clients’ needs. BMC has been very organized and professional and has provided us with solid IT coverage, permitting us to do what we do best: litigation with excellence. We are very appreciative to have Brian and his team at BMC in our corner.

“We chose to go with BMC. We have been very happy ever since.Tim Pettit,
Managing Partner

about
the firm

Pettit and Company (Pettit) is an ICBC personal injury claim experts. They also specialize in Civil Litigation, Strata Law, and Family Law in North Vancouver.

what
their goals were

Pettit and Company approached BMC to improve their Uptime, implement a Proactive IT system, and to manage IT Vendors (such as: PCLaw, Worldox, Microsoft Office). By outsourcing their IT department to BMC, Pettit and Company gets a team of 20 technical experts for cheaper than it would be to hire 1 IT manager in-house.

BMC offered Pettit:

  • A Proactive Approach to IT
  • 24/7 Monitoring
  • Complete IT Vendor Management
  • Increased Uptime (Resulting in Less Stress and More Billable Hours)
  • Predictable IT Costs

the
solution

In line with Pettit’s business goals and growth plan, BMC worked alongside them as advisors to craft a solution to their IT needs.

Proactive Uptime Monitoring: Productivity is directly tied to uptime at Pettit, which means that BMC’s proactive approach to monitoring keeps productivity levels high.

24/7 Support Services: By offering complete, managed IT monitoring BMC helps the staff at Pettit focus on serving their clients and winning cases.

Proactive Uptime Monitoring: Productivity is directly tied to uptime at Pettit, which means that BMC’s proactive approach to monitoring keeps productivity levels high.inning cases.

IT Vendor Management: BMC helps the staff at Pettit focus on their clients and business by managing all of their IT vendors and keeping things running smoothly.

Uptime Optimization of Their IT: BMC provided improvements to Pettit’s existing IT infrastructure in order to deliver better and more reliable uptime.

Providing Remote Access Features: Effective client service means being able to work from anywhere, and BMC’s remote access features allow the staff at Pettit to securely access information remotely.