The Client Success Manager is responsible for generating business from and deepening partnerships with existing clients. They prepare documentation and long term plans for each client on a quarterly or semi-annual basis, and meet with them to review their environment and their long term plan.
reports to: COO
The Client Success Manager is expected to provide these services with a high level of competency and independence, demonstrating experience and ability in multiple disciplines within IT. They must be comfortable working with clients on a personal level as well as a professional level, and be able to document their discussions and ensure any resulting items are addressed in a timely fashion. A high level of diligence and attention to detail is required, in order to ensure that the meeting materials are prepared and meetings are held according to schedule.
As with any position with BMC Networks, the Client Success Manager is responsible for adhering to company policies and procedures, and may also have other duties assigned as necessary.
BMC Networks offers a competitive compensation package including salary with profit-sharing plan and a comprehensive benefits package.
We do what we say we will do
We are all equally responsible for our success
We take our work seriously, but not ourselves
We exist to serve our clients and each other
We are the professional IT company for professional services firms